Refunds and Returns
We pride ourselves on being able to have your order dispatched within 48 hours, with most orders sent within 24 hours. Find more about Shipping and Delivery.
You can request to cancel your order through the Contact Us page within five hours of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place.
If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt. Returns can only be made once authorized by Customer Services.
Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or color in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs. Please note that there is a 20% restocking fee for all returns and this fee may increase if the item is not received in its original condition.
We are happy to refund postage costs if the item is defective or sent due to our error.
Please check your fragrance orders carefully, as fragrances can NOT be returned under any circumstances due to international aviation restrictions.
In order to process your returns as quickly as possible, all returns must include:
- A copy of your delivery note or your order number
- Return authorization (obtainable from Customer Services)
- Reason for return
Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced.
For credit card refunds, please note we can only refund the total cost of goods. If there are shipping charges to be refunded we will offer you a credit off your next purchase to cover this reimbursement or refund via Paypal.